Terms and Conditions Gempak99 – The Complete Platform Usage Guide

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and gempak99 ("Platform", "We" or "Company"), the operator of the online entertainment platform accessible via the website gempak99.ng and the gempak99 mobile app.

By registering an account, making a deposit, joining any game, or using any service provided by Gempak99, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

If you do not agree with any part of these terms, you are not permitted to use the Gempak99 platform. We encourage you to read this document carefully in its entirety before making any decision to register.

To be eligible to register and use gempak99 services, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Be located in a jurisdiction where use of this platform is legal and permitted.
• Not having previously had an account closed, suspended or banned on gempak99 or any related platform.
• Not appearing on any list of persons prohibited from using gambling services by any relevant authority.
• Registering in a personal capacity, not as a representative or agent of another party.

Each user is only permitted to hold one (1) active account on gempak99. Opening multiple accounts by the same individual — whether using different information, different devices or a VPN connection — is a serious violation of these terms.

All information provided during registration must be accurate, complete and up to date. Users are fully responsible for updating their personal information should any changes occur.

The Know Your Customer (KYC) process is mandatory for all members wishing to make a withdrawal. Required documents include:

• A copy of your valid national identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill dated within the last 3 months).
• Verification of the payment method used for the deposit.

Gempak99 will process KYC documents within 1–3 business days. Withdrawals will not be processed until KYC verification has been successfully completed.

Gempak99 accepts deposits via a range of legitimate local Malaysian payment methods. All deposits are processed using secure encryption and credited to the user's account within the timeframe specified for the chosen payment method.

Important information regarding deposits:

• The minimum deposit amount is as specified for each payment method and is subject to change from time to time.
• Deposited funds must belong to the registered user — deposits made on behalf of another person are not permitted.
• Gempak99 does not charge any fees for deposits; however, third-party payment providers may apply their own charges.
• Any deposit suspected of originating from an illegal source will be investigated and may be frozen until the investigation is concluded.

Withdrawal of funds from your gempak99 account is subject to the following terms:

• Withdrawals are only permitted to the same payment method used for the deposit, in accordance with anti-money laundering prevention requirements.
• All withdrawal requests will be processed within 24 hours of verification, subject to security checks where necessary.
• A completed and verified KYC is an absolute requirement for all withdrawals, without exception.
• The rollover requirement for any active bonus must be completed before a withdrawal can be processed.
• Gempak99 reserves the right to request additional documents for withdrawals that exceed certain limits.

If your withdrawal is rejected or delayed, the gempak99 customer support team will contact you within 24 hours to explain the reason and outline the next steps.

All bonuses and promotions offered by gempak99 are subject to their respective specific terms. The general terms applicable to all promotions are as follows:

• Every promotion has a rollover (turnover) requirement that must be met before winnings from a bonus can be withdrawn.
• Only one deposit promotion may be active at a time unless otherwise stated in the relevant promotion's terms.
• Once activated, a bonus cannot be cancelled or transferred to another account.
• Bonuses may not be claimed by users currently under investigation or whose accounts have been suspended.
• Gempak99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts to claim bonuses — will result in account closure and forfeiture of all bonuses.

All games available on gempak99 use a Random Number Generator (RNG) that has been independently audited to ensure fairness. The outcome of every game is random and cannot be manipulated by any party, including gempak99 itself.

Confirmed and accepted bets cannot be cancelled or amended by the user. In the event of a technical failure that affects the integrity of a game, gempak99 reserves the right to void the bet in question and return the relevant balance to the user's account.

For sports and esports betting, official results announced by the relevant sporting body will be used to determine bet outcomes. Any dispute regarding a bet result must be submitted within 72 hours of the settlement date.

Users are strictly prohibited from engaging in the following activities on the gempak99 platform:

• Opening or using more than one account under the same or different identities.
• Using third-party software, automated bots, scripts or any technical means to gain an unfair advantage.
• Communicating or colluding with other players to gain an unfair advantage in multiplayer games.
• Transferring or selling your account to another party.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, threatening or abusing support staff or other users.
• Attempting to gain unauthorised access to gempak99 systems or data.

Users may close their own account at any time by contacting the gempak99 support team. Account closure requests will be processed within 5 business days following identity verification.

Gempak99 reserves the right to suspend or close any account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Activity suspected of fraud or money laundering.
• Instructions from law enforcement or regulatory authorities.
• Accounts that have been inactive for more than 12 consecutive months.
• Self-initiated request through the self-exclusion programme.

For accounts closed due to a terms violation, Gempak99's decision is final. For voluntary closures, all eligible balances will be refunded after any applicable deductions have been settled.

Gempak99 provides its platform on an "as-is" basis and does not guarantee that the service will be entirely free from technical disruptions, errors, or downtime. We strive to maintain platform availability at the highest possible rate.

Gempak99 shall not be liable for:

• Losses or damages arising from internet disruptions, user equipment failure, or technical issues beyond the platform's control.
• Game outcomes resulting from incomplete information or a misunderstanding of the game rules.
• Gaming losses that are the result of the ordinary risks of wagering activity.
• Third-party actions that compromise the security of a user's account as a result of the user's own negligence.

All content on the gempak99 platform — including but not limited to logos, brand names, graphics, interface layouts, software code and text content — is the exclusive property of gempak99 or its licensors.

Users are prohibited from copying, redistributing, modifying or using any gempak99 content for commercial or public purposes without prior written consent from gempak99.

Gempak99 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time at our sole discretion. Any amendments will take effect immediately upon publication on this website.

Users are advised to review these Terms and Conditions periodically to stay informed of the latest version. The "Last Updated" date at the top of this page reflects the most recent amendments made.

Your continued use of the platform after any amendments are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where gempak99 operates. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through mutual negotiation within 30 days.

If negotiations fail to reach a satisfactory resolution, the dispute may be referred to arbitration or an appropriate dispute resolution body in accordance with applicable law.

If you have any questions regarding these Terms and Conditions, please contact Gempak99's customer support team through the support channels available within your account. We are committed to resolving any issues in a fair and transparent manner.